Rental Terms
All vehicle rentals in Norwich are governed by a comprehensive Rental Agreement, which you will receive upon booking confirmation or when collecting your vehicle. This agreement outlines specific terms, conditions, insurance information, applicable charges, and your responsibilities related to the rental. In case of any discrepancies between these Terms and the Rental Agreement, the Rental Agreement will take priority.
Eligibility Criteria
Renting a vehicle in Norwich requires:
- To hire a vehicle in Norwich, you must be at least 21 years old, though specific age restrictions may apply depending on the vehicle type, with possible extra charges for drivers under 25. A valid, full driving licence suitable for the vehicle category is required, along with valid identification and proof of your current address. Payment information and a security deposit must also be provided. Additional requirements may be outlined in the Rental Agreement.
Booking and Payment Process
- Reservations can be made via our website, over the phone, or directly at our Norwich location. A deposit may be necessary to confirm your booking. Full payment and a security deposit are generally required at the time of vehicle pickup. All prices are quoted in British Pounds (£) and include VAT where applicable. We accept major credit and debit cards, processed securely through trusted payment systems.
Vehicle Pick-Up and Drop-Off
- At the time of vehicle collection in Norwich, it is essential to conduct a thorough inspection and report any pre-existing damage without delay. A vehicle condition report will be completed and signed to document its status. The vehicle must be returned in the same condition as received, considering normal wear and tear. Any new damage will be evaluated and may incur charges. Ensure the vehicle is returned with the same fuel level as at collection; refueling fees will apply if it is returned with less fuel. Late returns may result in additional fees, so please inform us as soon as possible if you expect to return the vehicle late. You will be responsible for any parking fines, traffic infractions, or other charges that arise during the rental period, along with an administrative fee.
Insurance and Liability Terms
- Basic third-party insurance is included with every rental in Norwich. You can find full coverage details and excess amounts outlined in the Rental Agreement. Additional insurance options may be offered to help lower your financial liability. It is advisable to review these options thoroughly. You will be liable for damage or loss up to the insurance excess, unless additional coverage is purchased. Any damage resulting from negligence, misuse, or violation of these Terms remains your responsibility, regardless of your insurance status.
Cancellation and Modifications
Cancellation and amendment policies differ based on the type of booking and the notice period provided. For precise details, refer to your booking confirmation or Rental Agreement. Failure to cancel in a timely manner or not showing up may incur additional charges.
Prohibited Activities
Prohibited vehicle uses include:
- The vehicle must not be used for any unlawful activities. This includes racing, off-roading, or any form of hazardous driving. Transporting dangerous materials is prohibited. The vehicle cannot be sublet or driven by unauthorized individuals. Driving while impaired by alcohol or drugs is strictly forbidden. Additionally, using the vehicle for purposes not intended, exceeding passenger or weight limits, or operating outside designated geographical areas without prior approval is not permitted.
Breach of these terms may lead to rental cancellation and extra fees.
8. Liability Restrictions
To the fullest extent allowed by English and Welsh law, Car Hire Norwich will not be responsible for any indirect, incidental, special, or consequential damages, including loss of profits, data, or business, related to your use of our services. Our total liability for any claim is limited to the amount paid for the rental within the last 12 months. This limitation does not apply to liability for death or personal injury resulting from negligence or fraud.
9. Applicable Law in Norwich
These Terms are governed by the laws of England and Wales. Disputes will be resolved exclusively in English and Welsh courts.
10. Modifications to Terms
We reserve the right to update these Terms at any time. Changes take effect immediately upon their publication on our website. Continued use of our services indicates acceptance of the revised Terms.
Contact Us
For inquiries regarding these Terms, please reach out to us:
Norwich Car Hire Services
Riverside Way, Norwich NR1 5BS, UK
Contact Number::
443332100115